Nacpan Beach Resort (H Hotel Group)

rhyan

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February 07, 2025

The resort has a beautiful beach view and friendly staff that made our stay enjoyable. However, the location is a bit tricky to get to, and it's on the pricier side for what you get. Overall, a good experience and would still recommend but be prepared to commute in/out of the resort

Yggdris __

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November 27, 2024

Stayed in garden view room, very spacious, veranda is subtle but is a nice place to catch some sun and have coffee/snacks. Staff are very accommodating and friendly. Nacpan beach is even more beautiful than any review you can read. The road is still unpaved but it's just a short distance and manageable. Not a deal breaker at all. Wish I could've stayed longer and will definitely come back!

Paul Wilkie-Page

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December 19, 2024

This was the end of our trip and we welcomed it like a comforting meal after a long day. The staff were professional and friendly big ups to Joemar and the rest of the staff they go over and above to cater to your need The food was of a high standard. I lost both my slippers and hat at different times which had been found and kept safe. Just really blown away by the value for money. My favorite part are the dogs and how they make the atmosphere of the place. Truly a piece of paradise.

Ysabel Dela Rosa

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February 16, 2025

Overcharged for Transfers & No Refund Issued I recently stayed at Nacpan and had a frustrating experience with their pricing and billing practices. I booked round-trip transfers, which were clearly advertised on their website for 2,500 PHP. This rate was also confirmed via email and by a member of their staff. However, when I was charged, the amount was higher than what was originally stated. On my last day, when I questioned the overcharge, the staff repeatedly told me that I had misunderstood their terms—claiming that “return” or “round trip” meant a one-way charge, even though these terms are universally understood to mean a two-way transfer. To make matters worse, they then admitted that their website was outdated—essentially acknowledging that the information I relied on was incorrect, yet still refusing to honor the price I was given. Despite providing clear evidence from their own website, email confirmations, and staff conversations, they have not processed a refund for the overcharge. I have followed up multiple times, expecting them to take responsibility, but the issue remains unresolved. Transparency and integrity in pricing are essential, and I hope management takes this matter seriously. Until then, I would caution others when booking vans with them. I look forward to a prompt resolution.

Lasse Smedsvig

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January 09, 2025

Loved our Stay here. Great rooms, clean and nice. Good food at the restaurants, although missing smoothie bowls. Very friendly and helpful staff, Thanks Marv og Justine for the service also