About Matinloc Resort El Nido
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Matinloc Island, Brgy, El Nido, Palawan, Philippines
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The location is fantastic, we stayed in a mountain villa with a beautiful view. The villa blends with the surrounding nature and is very quiet, i had the best sleep. The room is clean and equipped with complementary water and amenities. The staff is amazing, Jhonna and Joy at the front desk are always ready to help. Angelo and Benjamin at the restaurant are quite attentive. The menu offers local and international dishes and the portions are satisfying. The beach is a clean and the water is crystal clear, it is like swimming in an aquarium. You can also get a complementary kayak and paddle to a nearby sand bank and feel like you are alone on the island. I recommend it.
The place is fantastic. We stayed on an island where the resort is the only establishment. The facilities are beautiful, right by the sea with a private beach. You can rent equipment for snorkeling and kayaking to visit the small beach next door. The resort is small but very pleasant, with no great luxuries, but an incredible sense of peace and tranquility. There were only about 10 guests staying there. The staff were very attentive and friendly. Our room was charming. The restaurant is one of the best we’ve tried in the Philippines and reasonably priced for a resort. We also did a private tour with them, which was slightly more expensive than from El Nido, but it was spectacular. WE had Some wonderful moments there!
We've left this hotel and was extremely disappointed with the food. Not only was it very expensive, but the quality was so poor that my entire family ended up feeling sick and vomiting for three days straight. It was a terrible experience that seriously overshadowed our vacation. On a positive note, the view from the hotel is quite beautiful, and the staff are friendly. However, these few positives don’t make up for the loss of health we experienced. I would not recommend staying here if you value both your well-being and your wallet.
Summary: If you love yourself, please stat away from this resort! We spent here one week and it was one of the worst experience ever: 1. Many guests were suffering food poisoning (just to give an idea, out of the 8 people that were supposed to be on the boat, 4 were sick) 2. We did not have hot water during the peak hours (from 5 to 8:30pm) that is basically whne you need to take a shower. This was a structural problem recognised by the staff for all the rooms 3. You are basically a prisoner in a beautiful island. Private tours have crazy prices (3/4times the standard) and they offer shared tour ONLY if 8 people join (and they are not proactive to propose, so it will not happen often..) on top, you are not allowed to have an external boat to pick you up at the resort at your expenses. As I said, either you pay 350€ per excursion or you mist stay at the resort… 4. There was an anthill of giant ants in the bathroom ( they and the staff was not able to solve the issue) 5. Food is very poor and they were forcing us to have a buffet of 55-60€ per person. Its the first time in my life that I was not able to find something decent and we preferred not to have dinner 6. No alcohol in the island The only good part is the staff of the excursions (we loved our time with saturnino) and the island and the sea in front of resort, but it is absolutely not worth the price.
Had stayed here for years and disappointed for the first time. It’s under new management and policies/procedures have changed. I sincerely hope the owners see this and take action as it hurts me to even write anything negative. The staff are and have been phenomenal and do everything they can to accommodate. We got food poisoning. I’m under the impression management instructed staff to keep expired foods. The reason being service water is no longer provided at the resort. Fruits are no longer provided in the rooms. Prices have increased and we personally saw the new manager asking to be waited on like a guest ignoring guest requests or feedback. When you spend this kind of money you expect management to support the guests not resent them. Change management or continue to lose longtime clients it’s that simple.